Products purchased from the Website can be exchanged within 14 days from the delivery date by producing the original receipt, provided the products are unused, unworn, and undamaged.

Only regular priced items may be exchanged, unfortunately, sale items cannot be exchanged.

At the time of Exchange, the Company will only offer a replacement against products that are available in the stock.

Accessories (excluding belts) will not be exchanged.

Claim/Exchange will be entertained on the current price only.

Please send your inquiries at: 0309-343-59-25. Our Customer Care Department will review and respond to your queries as quickly as possible.

DivaShoe will recover the difference in cash against the sale if the value of the replaced product exceeds the original value.

The decision of the Company will be considered final in all scenarios.