14 DAYS RETURN POLICY | PASAND NA AAYE TO WAPIS
As you browse through the DivaShoe Website, click on the "Image" button or "Size" button beneath the items that you wish to purchase.
Once your desired item is added to the shopping cart just click on the shopping bag icon on the top right corner and select continue to check out, you can either checkout as a Guest or you can sign up to get latest updates. Afterwards you just need to provide personal details and select the order now button to place your order
Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the checkout process. For more information on how we secure and use your information, please consult our Privacy policy..
Divashoe offers its customers a variety of payment methods. You can purchase through Master Card, Visa Card, Credit Card, Debit Card and COD (cash on delivery) service.
Orders are shipped Monday through Saturday (business days), excluding public holidays and weekends. Any orders placed on Sunday will be shipped in coming week.
Once you have placed your order, we will email you a Customer invoice Number or Order tracking number. With the help of this number you can track your order easily on relevant courier website.
Orders are dispatched once you confirmed via robocall 03093435925 or our Customer Care Officer has verified all of your details. Once the verification process is done your order will be immediately shipped and will reach you within 3-5 working days depending on the delivery.
Delivery delays due to service interruptions or inclement weather conditions are not the responsibility of DivaShoe or the carrier.
All items are in stock unless "Out of stock" is indicated. On receipt of your order if any items are unavailable, we will inform you by email and we will offer you a voucher/refund or alternative availability date where possible..
PKR 200/- will be charged on order value of less than PKR 3,000. We provide free shipping for orders valued above PKR 3,000 in Pakistan..
DivaShoe only sells items in perfect condition, so in the exceptional case that you receive an article with a defect, contact our Customer Service department 03093435925
If you have accidentally receive an item that you did not order, please contact our customer service 03093435925
It usually takes 7-10 days to complete the online exchange process after it has been verified. Instore exchanges require customers to have the original invoice and all the tags intact for the purchased article. If customers are dissatisfied with the item or have ordered and received the size that won’t fit them then they would be asked to drop off the purchased item at a given location. However, if the item is defected or incorrect then the article will be picked up from the customer’s doorstep within 3 to 5 working days. Note: Sale articles are neither exchangeable nor refundable.
We will not charge for any exchange orders if the article(s) delivered to you was damaged or incorrect. If the customer wishes to exchange the article, even if the order was correct, then the customer will bear the expense of sending us the article(s)..
It usually takes 7-10 days to complete the online exchange process. However, you can exchange your order at any of our outlets after confirmation if the product is available at the respective outlet. Please have the order confirmation email and order invoice with you when you want to make an in-store exchange for an online order.
Fragrances, accessories and Sale articles do not qualify for exchange.
If you order two or more articles there is the possibility that you received the order separately. You will receive 2 separate tracking numbers so that you can easily track your respective packages. For Cash on Delivery orders, you will have to pay the COD amount separately for the split orders..
Refunds are not in cash - the client will be issued a coupon of same value valid for Online Store ONLY, which can be used immediately or in the future. If your order was paid than we issue the coupon/refund within 7 to 10 working days.
Yes. You can cancel your order by contacting our customer service department 03093435925
Yes, the information is transmitted safely with SSL encryption. Only Safe Electronic Commerce (SEC) transactions will be accepted for payments using Visa and MasterCard. After verifying that the card is secured under the SEC system, the system will contact the card's issuing bank so that the buyer can authorize the purchase. When the bank confirms authenticity, the card will be charged. Otherwise, the order will be cancelled.
We deliver all over Pakistan through courier services.
If you encounter any problem with our product, please refer to the store of purchase with the original cash memo. The store manager would be able to assist you or you call our Customer Service department 03093435925
You will see a field named "Discount Code" during your checkout. Enter the code in this field and you will get the promised discount or credit.
No. You can’t open the package without making the payment to the courier, however you will always have an option of exchange in case the delivered product not found up-to your expectations.
Adding items to a Wishlist is just a tap (or click) away. Follow the steps below according to your preferred shopping method.
When you find something you want to save for later, click on the item.
Click the heart.
Click Add to Wishlist found below the Buy button.